PECB Certified ISO/IEC 20000 Lead Auditor
IT Service Management System (ITSMS) Audit and Certification Training
(includes training and materials)
Training Delivery Mode:
- Physical Classroom
- Live Virtual Training
Course Overview
The PECB Certified ISO/IEC 20000 Lead Auditor course enables professionals to develop the expertise required to audit an IT Service Management System (ITSMS) based on ISO/IEC 20000-1, in accordance with PECB’s Examination and Certification Program (ECP).
This course provides in-depth knowledge of service management principles, audit techniques, and best practices, equipping participants with the skills to plan, conduct, manage, and close ISO/IEC 20000 audits, as well as manage an entire audit programme.
It is ideal for professionals seeking to perform first-party, second-party, and third-party audits of IT service management systems.
Course Module
This course fully aligns with the PECB Examination and Certification Program (ECP) and covers the following domains:
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Domain 1: Fundamental Principles and Concepts of a Service Management System
Domain 2: Service Management System Requirements
Domain 3: Fundamental Audit Concepts and Principles
Domain 4: Preparing an ISO/IEC 20000 Audit
Domain 5: Conducting an ISO/IEC 20000 Audit
Domain 6: Closing an ISO/IEC 20000 Audit
Domain 7: Managing an ISO/IEC 20000 Audit Program
What You Will Learn
By the end of this course, participants will be able to:
- Understand the fundamental principles of IT service management systems
- Interpret ISO/IEC 20000-1 requirements in an audit context
- Apply audit principles, procedures, and techniques effectively
- Plan and prepare an ISO/IEC 20000 audit
- Conduct on-site and remote audits in line with best practices
- Prepare audit findings, conclusions, and reports
- Close audits professionally and manage corrective actions
- Establish and manage an ISO/IEC 20000 audit programme
Who This Course Is For
This course is designed for:
- IT Service Management Professionals
- IT Auditors and Lead Auditors
- ITSM Consultants and Advisors
- IT Managers and Service Delivery Managers
- Governance, Risk, and Compliance (GRC) Professionals
- Professionals responsible for ISO/IEC 20000 implementation or audits
- Individuals seeking PECB ISO/IEC 20000 Lead Auditor certification
Career Benefits
Completing this course enables participants to:
- Perform ISO/IEC 20000 audits professionally
- Support organisations in achieving and maintaining ISO/IEC 20000 certification
- Enhance credibility as an ITSM auditor or consultant
- Expand career opportunities in IT governance, service management, and compliance
Typical roles include:
- ISO/IEC 20000 Lead Auditor
- IT Service Management Auditor
- ITSM Consultant
- IT Governance and Compliance Specialist
Certification
Participants will be prepared for:
PECB Certified ISO/IEC 20000 Lead Auditor
Certification Body: PECB
A Certificate of Completion will also be issued upon successful course attendance.