ITIL 4 - IT Service Management
Training and Certification
Equip your professional career / team with the latest ITIL 4 skills to lead digital transformation
Next Schedule Start Date (Live-Virtual):
(4 Weeks). Tuesdays, Wednesdays and Thursdays. 7pm-9pm WAT
Next Schedule Start Date (Physical):
May 19th (3 Weekends). Saturdays: 10am-5pm), Sundays: 12noon-5pm WAT
305,000 Naira
(includes training and materials)
Training Delivery Mode:
- Physical Classroom
- Live Virtual Training
Course Overview
Our ITIL 4 Foundation course is designed to provide professionals with the skills needed to align IT service management with modern business demands. This course introduces the core principles of ITIL 4, focusing on the Service Value System (SVS) and its ability to create value through digital transformation and continuous improvement.
With an emphasis on practical application, learners will explore how ITIL 4 integrates with frameworks like Agile, DevOps, and Lean to foster collaboration, resilience, and adaptability within their organizations. This course prepares participants not only for the ITIL 4 Foundation certification but also to drive real change in their IT environments.
Course Module
Our ITIL 4 Foundation course is structured into four essential modules that guide you through the ITIL framework and equip you with practical skills to enhance your organization’s IT service management
- Module 1: Introduction to ITIL 4 and Service Management Concepts
Get started with the fundamentals of ITIL 4.
This module introduces the basics of IT service management and the evolution of ITIL. You’ll learn key service management concepts, the purpose of ITIL 4, and how it supports digital transformation. Gain an understanding of the Service Value System (SVS) and how it enables value creation. - Module 2: The ITIL 4 Service Value System and Service Value Chain
Explore how ITIL 4 integrates with business strategy and value delivery.
In this module, dive into the Service Value System, the core of ITIL 4, which defines how different components work together to create value. Learn about the Service Value Chain, the central operating model, and understand how these elements interact to support customer needs and business goals. - Module 3: Guiding Principles for Effective Service Management
Learn the universal principles that drive service excellence.
The ITIL 4 framework is built on seven guiding principles that provide flexibility and resilience. This module covers each principle, from “Focus on Value” to “Collaborate and Promote Visibility,” offering insights on how to apply them to real-world situations for improved outcomes and team collaboration. - Module 4: ITIL Practices and Practical Applications
Gain hands-on experience with ITIL 4 practices.
This final module introduces you to ITIL 4 practices—specific activities and processes that support effective service management. You’ll cover key practices such as Incident Management, Change Enablement, and Problem Management, and learn how to apply them to optimize IT operations and drive continuous improvement.
Each module combines theory with real-world scenarios to ensure that you gain practical, actionable skills. Completing all modules will prepare you for the ITIL 4 Foundation certification exam and equip you to bring ITIL principles to your organization effectively
What you will gain
- In-depth Knowledge of ITIL 4: Understand the key concepts, principles, and practices within the ITIL 4 framework.
- Service Value System (SVS) Mastery: Learn how to create, deliver, and continually improve IT services aligned with business goals.
- Enhanced Problem-Solving Skills: Gain the tools to effectively manage and overcome challenges within your IT service management.
- Certification Preparation: Comprehensive training designed to help you excel in the ITIL 4 Foundation certification exam.
What's included in our ITIL 4 Course
- Practice Exams and Quizzes
Test your knowledge with practice exams that mirror the real exam format, helping you become familiar with question types and time management. - Study Guides and Cheat Sheets
Access quick-reference guides covering key concepts and principles to reinforce your learning and assist with last-minute review. - Real-World Scenarios and Case Studies
Learn how to apply ITIL 4 principles in real-life situations, giving you a deeper understanding of concepts that often appear in exam questions. - Expert Support and Q&A Sessions
Benefit from guidance and support from ITIL-certified instructors who are available to answer questions and clarify complex topics.