PECB Certified ISO/IEC 20000 Lead Implementer
IT Service Management System (ITSMS) Implementation & Certification Training
(includes training and materials)
Training Delivery Mode:
- Physical Classroom
- Live Virtual Training
Course Overview
The PECB Certified ISO/IEC 20000 Lead Implementer course equips professionals with the knowledge and practical skills required to plan, implement, manage, and continually improve an IT Service Management System (ITSMS) in accordance with ISO/IEC 20000-1.
Fully aligned with the PECB Examination and Certification Programme (ECP), this course enables participants to translate ISO/IEC 20000 requirements into real-world IT service management practices, ensuring improved service quality, operational efficiency, and compliance with international standards.
The programme adopts a practical, implementation-focused approach, preparing participants to lead ITSMS initiatives and support organisations through ISO/IEC 20000 certification audits.
Course Module
This course fully complies with the PECB Examination and Certification Programme (ECP) and covers the following competency domains:
Domain 1: Fundamental Principles and Concepts of an IT Service Management System (ITSMS)
Domain 2: IT Service Management System (ITSMS)
Domain 3: Planning an ITSMS Implementation Based on ISO/IEC 20000-1
Domain 4: Implementing an ITSMS Based on ISO/IEC 20000-1
Domain 5: Performance Evaluation, Monitoring, and Measurement of an ITSMS
Domain 6: Continual Improvement of an ITSMS Based on ISO/IEC 20000-1
Domain 7: Preparing for an ITSMS Certification Audit
What You Will Learn
By the end of this course, participants will be able to:
- Understand the core principles and concepts of IT Service Management Systems
- Interpret ISO/IEC 20000-1 requirements from an implementation perspective
- Plan and structure an ITSMS implementation project
- Implement IT service management processes aligned with ISO/IEC 20000-1
- Establish performance monitoring, measurement, and evaluation mechanisms
- Drive continual improvement within an ITSMS
- Prepare an organisation for ISO/IEC 20000 certification audits
- Lead ITSMS implementation initiatives confidently and professionally
Who This Course Is For
This course is ideal for:
- IT Service Management Professionals
- ITSM Consultants and Advisors
- IT Managers and Service Delivery Managers
- Quality, Governance, Risk, and Compliance (GRC) Professionals
- ISO/IEC 20000 Implementation Team Members
- Professionals responsible for improving IT service performance
- Individuals seeking PECB ISO/IEC 20000 Lead Implementer certification
Career Benefits
Completing this course enables participants to:
- Lead ISO/IEC 20000 implementation projects
- Improve IT service quality and operational efficiency
- Support organisations in achieving ISO/IEC 20000 certification
- Strengthen professional credibility in IT service management
Typical roles include:
- ISO/IEC 20000 Lead Implementer
- IT Service Management Consultant
- ITSM Manager
- IT Governance and Compliance Specialist
Certification
Participants will be prepared for the:
PECB Certified ISO/IEC 20000 Lead Implementer Certification
Certification Body: PECB
A Certificate of Course Completion will also be issued upon successful participation.