COURSE DELIVERY MODE: Self Paced (E-Learning)
OVERVIEW:
ITIL is managed by AXELOS and is part of their Best Practice Solutions portfolio, which are designed to help organizations become more effective across a range of key business capabilities including IT Service Management, projects, programs, and security.
ITIL is the most widely accepted and trusted approach to IT service management in the world, providing a cohesive set of global best practices, drawn from the public and private sectors internationally. ITIL enables the utilization of leading-edge IT capabilities to provide world-class services and maximize value. Using an engaging case study, participants will learn the core disciplines of ITIL best practices vis-à-vis Service Strategy, Service Design, Service
EXPECTED LEARNING OUTCOME:
This course not only prepares participants for the ITIL Foundation Certification Exam but also equips them to:
- Plan improvement
- Execute improvement plans and strategy
- Demonstrate the use of various ITIL techniques and processes
- Define new service and its use throughout the Service Lifecycle
- Design services management processes, matrices, and organizational governance
- Understand the value of communication, documentation, and automation
AUDIENCE PROFILE:
This course is best suited for:
- Team leaders
- IT Specialist
- Project Managers
- Software Professionals
- Working Executives
- Senior Management
- Anyone interested in being a Certified IT Service Manger
CERTIFICATION:
At the end of the course, participants will:
- Receive a SCILS Management Centre issued certificate of Proficiency in IT Service Management (ITIL Foundation Aligned)
- Be eligible to take, sit for and pass the ITIL® Foundation Certification Exam
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- This is a computer-based exam
- It consists of 40 multiple choice questions and must be completed within 60 minutes
LEARNING PROCEDURE:
- Register for the course by paying the prescribed fee through our website.
- Payment would be confirmed and access (login details) granted within 24 Hours.
- Login and access the curated courses at your own pace (maximum 180 Days) online through the myitstudy.com using credentials provided by SCILS.
- Access the online course and read through all the important concepts.
- The course includes high-quality videos, Illustrative case studies, Chapter tests, Study guides, Role plays and Glossary of important terms.
- Take the exam
- Schedule the two-hour proctored exam.
- AXELOS verifies the application; confirms the exam date & time.
- Take the two-hour proctored exam online.
- Upon successful completion of the exam get an online certificate.
- Your name will be added to the ITIL™ Certification Registry.
- Downloadable Online Certificate
