ITIL 4 - IT Service Management

• Module 1: Introduction to ITIL 4 and Service Management Concepts
  Get started with the fundamentals of ITIL 4.
  This module introduces the basics of IT service management and the evolution of ITIL. You’ll learn key service management concepts, the purpose of ITIL 4, and how it supports digital transformation. Gain an understanding of the Service Value System (SVS) and how it enables value creation.
• Module 2: The ITIL 4 Service Value System and Service Value Chain
  Explore how ITIL 4 integrates with business strategy and value delivery.
  In this module, dive into the Service Value System, the core of ITIL 4, which defines how different components work together to create value. Learn about the Service Value Chain, the central operating model, and understand how these elements interact to support customer needs and business goals.
• Module 3: Guiding Principles for Effective Service Management
  Learn the universal principles that drive service excellence.
  The ITIL 4 framework is built on seven guiding principles that provide flexibility and resilience. This module covers each principle, from “Focus on Value” to “Collaborate and Promote Visibility,” offering insights on how to apply them to real-world situations for improved outcomes and team collaboration.
• Module 4: ITIL Practices and Practical Applications
  Gain hands-on experience with ITIL 4 practices.
  This final module introduces you to ITIL 4 practices—specific activities and processes that support effective service management. You’ll cover key practices such as Incident Management, Change Enablement, and Problem Management, and learn how to apply them to optimize IT operations and drive continuous improvement.

Each module combines theory with real-world scenarios to ensure that you gain practical, actionable skills. Completing all modules will prepare you for the ITIL 4 Foundation certification exam and equip you to bring ITIL principles to your organization effectively