About The Courses

COURSE DELIVERY MODE: Physical Class / Live Virtual Class
DURATION: 2 Weekdays or One Weekend

CUSTOMER RELATIONSHIP MANAGEMENT OVERVIEW:

Every marketing effort without good service delivery personnel leads to de-branding. This is because marketing brings customers to the service point while good service delivery helps retain our customers.

This is why the need for excellent customer service delivery at every customer experience centers or point (face to face, social media, call centers, etc.) cannot be overemphasized because satisfied customers are paramount to business success, while understanding and meeting customer needs is an essential skill for staff across all customer-facing roles.

To delight your customers, your staff needs to think like them, respond to their needs and deliver promises.

This course will develop the essential people skills that are at the heart of quality customer care and that drives the attainment of the organizational vision, mission, objective, strategy, and tactics.

EXPECTED LEARNING OUTCOME:

At the end of the course, the participant will have a thorough understanding of the following concepts:

• Adopt a consistent, professional style when speaking with customers
• Develop skills in engaging with customers and handling their inquiries effectively
• Identify ways they can add value to customer relationships and exceed expectations
• Practice how to turn customer service disappointment into a positive experience
• Develop excellent customer service attitude

AUDIENCE PROFILE:

This course is best suited for:

• Customer Service Agent
• Sales Representative
• Team Lead
• Managers
• Working Executives
• Senior Management
• Anyone interested in understanding Client Relationship Management

CERTIFICATION:

Receive a SCILS Management Centre issued a Professional Diploma in Client Relationship Management Certificate

You can also take a look at our other Sales and Marketing Courses

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