As the cliche goes, you learn from your mistakes. At least, you should learn from your mistakes. When you mess up and apologize to someone, the most important thing they need to hear from you is that you understand why you’ve done the wrong thing. You need to know what you did wrong and how that came to be, or you’ll repeat your mistakes again and again.
The way we do this in business is by following a process. We note down which stage of the process we’re on so if and when something goes wrong, we know exactly what happened. When you’re running a business, you’re unlikely to know if anything you’re doing is any good until disaster strikes. That is, unless you create, maintain and optimize your process documents. This is why every business need to write their process. A written process contains instruction for getting jobs done.
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Process-related disasters span a massive range of areas, from pure human idiocy to legal and technical trouble. If it’s not an issue of ineptitude (a managerial issue) it’ll be an issue with ignorance (a legal / technical oversight).
Whether it’s an IT problem, laziness, ineptitude, or just a lack of proper education, there have been countless mistakes in business over the years that have led to serious consequences, from billions of dollars lost to the total downfall of huge corporations. it’s all because these businesses weren’t following their processes.
The solution, of course, is to develop and follow processes. It’s a simple solution. It doesn’t take up much time or effort. But it isn’t that attractive. It’s not something that rock star hackers think is part of their job, and no one who was hired as any kind of ninja feels too great about it either. It’s time we realized how silly that is, and look back at the catastrophic errors businesses have fallen victim to.
It’s time we started taking stock of our processes — whether that means admitting we don’t have any, admitting they’re not so great, or just cataloging them. Remember, you can’t manage what you can’t measure. It’s time to analyze your processes, create new ones and manage them. Let’s get to the heart of the issue.
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